ThrillHike.com Refund Policy
Welcome to ThrillHike.com, where we are committed to providing you with exceptional travel experiences. To ensure clarity and transparency, please review our refund policy carefully. By booking a trip or purchasing a service through ThrillHike.com, you agree to the following terms and conditions regarding refunds:
- Trip Cancellations and Refunds
1.1. If you need to cancel a trip booked through ThrillHike.com, please notify us as soon as possible. Refunds are subject to the terms outlined below and may vary depending on the type of trip, destination, and the time of cancellation. - Cancellation Timeframes
2.1. Up to 60 Days Before Departure: You are eligible for a full refund, minus any non-refundable fees (such as administrative costs, booking fees, or third-party vendor charges).
2.2. 30 to 59 Days Before Departure: You are eligible for a 50% refund of the total trip cost.
2.3. Less than 30 Days Before Departure: Refunds are not typically granted, but you may be eligible for a credit toward a future trip or other compensation at the discretion of ThrillHike.com. - Refund Exclusions
3.1. Non-Refundable Services: Certain services, such as airfare, accommodation bookings, or activities booked through third-party providers, may be non-refundable. We will inform you of these non-refundable services at the time of booking.
3.2. Changes in Itinerary: If you change your itinerary after booking, additional charges may apply, and any refunds will be subject to the policies of the relevant third-party providers.
- Refund Processing
4.1. Refund requests should be submitted in writing via email to our customer service team at info@thrillhike.com. Include your booking reference number and a brief explanation for the cancellation.
4.2. Once your request is received, our team will process it within 7 business days. Refunds will be issued using the same payment method as the original transaction.
4.3. Please note that refunds may take additional time to process due to bank or credit card company policies. - Travel Insurance
5.1. ThrillHike.com strongly recommends purchasing travel insurance to protect against unexpected cancellations, trip interruptions, or other travel-related risks. Check with your insurance provider for coverage details and eligibility requirements. - Force Majeure
6.1. In the event of circumstances beyond our control (such as natural disasters, pandemics, government restrictions, or other force majeure events), we will work with you to reschedule your trip or issue a credit for a future trip. Refunds may not be possible in these situations, but we will do our best to accommodate you. - Contact Information
For questions or assistance regarding our refund policy, please contact our customer service team at info@thrillhike.com or call us at +91 9622 1 00 170
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Thank you for choosing ThrillHike.com. We appreciate your business and look forward to helping you plan your next adventure!
